:root{--chatbot-primary:#1c3d6e;--chatbot-primary-hover:#254d8a}*,:before,:after{box-sizing:border-box;margin:0;padding:0}html,body{color:#1a1a1a;background:#f5f5f5;height:100%;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif;font-size:14px}.chatbot{background:#fff;flex-direction:column;max-width:100%;height:100svh;display:flex}.chatbot__header{background:var(--chatbot-primary);color:#fff;flex-shrink:0;align-items:center;gap:10px;padding:14px 16px;display:flex}.chatbot__header__avatar{background:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:36px;height:36px;font-size:18px;display:flex}.chatbot__header__info{flex-direction:column;display:flex}.chatbot__header__name{font-size:14px;font-weight:600;line-height:1.2}.chatbot__header__status{opacity:.8;font-size:12px}.chatbot__messages{scroll-behavior:smooth;flex-direction:column;flex:1;gap:10px;padding:16px 12px;display:flex;overflow-y:auto}.chatbot__messages::-webkit-scrollbar{width:4px}.chatbot__messages::-webkit-scrollbar-track{background:0 0}.chatbot__messages::-webkit-scrollbar-thumb{background:#ddd;border-radius:2px}.chatbot__welcome{text-align:center;color:#666;padding:24px 16px;line-height:1.5}.chatbot__welcome strong{color:var(--chatbot-primary);margin-bottom:8px;font-size:16px;display:block}.chatbot__message{align-items:flex-end;gap:8px;display:flex}.chatbot__message--user{flex-direction:row-reverse}.chatbot__message__bubble{word-wrap:break-word;border-radius:16px;max-width:75%;padding:10px 13px;line-height:1.5}.chatbot__message__bubble p{margin:.4em 0}.chatbot__message__bubble p:first-child{margin-top:0}.chatbot__message__bubble p:last-child{margin-bottom:0}.chatbot__message__bubble ul,.chatbot__message__bubble ol{margin:.4em 0;padding-left:1.4em}.chatbot__message__bubble li{margin-bottom:.2em}.chatbot__message__bubble strong{font-weight:600}.chatbot__message__bubble a{color:inherit;opacity:.9;text-decoration:underline}.chatbot__message--ai .chatbot__message__bubble{color:#1a1a1a;background:#f0f0f0;border-bottom-left-radius:4px}.chatbot__message--user .chatbot__message__bubble{background:var(--chatbot-primary);color:#fff;border-bottom-right-radius:4px}.chatbot__typing{background:#f0f0f0;border-radius:16px 16px 16px 4px;align-items:center;gap:4px;width:fit-content;padding:10px 13px;display:flex}.chatbot__typing__dot{background:#999;border-radius:50%;width:7px;height:7px;animation:1.4s ease-in-out infinite chatbot-bounce}.chatbot__typing__dot:first-child{animation-delay:0s}.chatbot__typing__dot:nth-child(2){animation-delay:.2s}.chatbot__typing__dot:nth-child(3){animation-delay:.4s}.chatbot__input-area{background:#fff;border-top:1px solid #e8e8e8;flex-shrink:0;padding:10px 12px}.chatbot__input-form{background:#f5f5f5;border:1px solid #e0e0e0;border-radius:22px;align-items:flex-end;gap:8px;padding:6px 6px 6px 14px;transition:border-color .15s;display:flex}.chatbot__input-form:focus-within{border-color:var(--chatbot-primary)}.chatbot__textarea{resize:none;color:#1a1a1a;background:0 0;border:none;outline:none;flex:1;max-height:120px;margin-bottom:2px;padding:4px 0;font-family:inherit;font-size:14px;line-height:1.4;overflow-y:auto}.chatbot__textarea::placeholder{color:#999}.chatbot__send-btn{background:var(--chatbot-primary);color:#fff;cursor:pointer;border:none;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:34px;height:34px;transition:background .15s,opacity .15s;display:flex}.chatbot__send-btn:hover:not(:disabled){background:var(--chatbot-primary-hover)}.chatbot__send-btn:disabled{opacity:.35;cursor:default}.chatbot__send-btn svg{width:16px;height:16px}@keyframes chatbot-bounce{0%,60%,to{transform:translateY(0)}30%{transform:translateY(-6px)}}